Central Information Commission · 2020-01-01 · Citation awaited
Banking/Insurance Ombudsman = §2(h); consumer's own complaint + outcome fully accessible.
| Court | Central Information Commission |
|---|---|
| Decided | 2020-01-01 |
| Citation | Citation awaited |
| Petitioner | Consumer |
| Respondent | Ombudsman office / RBI / IRDAI |
| RTI Act sections | §2(h) |
| Outcome | Applicant allowed |
Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable.
Banking Ombudsman (under RBI) and Insurance Ombudsman (under IRDAI) offices are public authorities under §2(h). A consumer is entitled to complete records of his own complaint — correspondence, bank/insurer response, ombudsman order. Third-party complaints remain §8(1)(j) protected.
Banking Ombudsman, Insurance Ombudsman, §2(h), CIC
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Editorial summary · last reviewed 21 April 2026.