Sandeep Singh v. UoI (Delhi High Court, 2023-09-14) WP(C) 12345/2023 is a ruling on the Right to Information Act, 2005. IRCTC must publish refund SLAs on the booking confirmation page. IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself.
IRCTC must publish refund SLAs on the booking confirmation page.
IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself. Transparency at the point of sale is a §4 obligation.
Transparency at point of sale; consumer disclosure under §4 RTI.