Water Supply Complaint — RTI to Municipal Water Boards

Every state municipal water board (DJB Delhi, BWSSB Bengaluru, KMC Kolkata, Chennai Metro Water, BMC Mumbai, MJP Maharashtra) is a public authority. Citizen Charters commit 2-7 days for billing complaints, 30 days for new connection, 24-48 hours for emergency outage repair. Beyond that — RTI to the board's PIO + parallel CGRF.

Reviewed on: 23 April 2026.

• No supply / low pressure for >7 days.
• Sewerage overflow / blocked drains.
• Wrong bill / disputed reading.
• New connection delayed beyond 30 days.
• Water contamination / quality.
• Tanker not delivered despite booking.

To:
The Public Information Officer,
[DJB / BWSSB / KMC Water / Chennai Metro / BMC Water / etc.],
[Address].

Subject: RTI — water complaint [REF] for connection [NUM]

Under the RTI Act, 2005:

1. Date my complaint [REF] dated [DATE] was received and dealing JE.
2. Action taken — site visit date, repair work, billing audit.
3. Reason for delay beyond Citizen Charter SoP.
4. Last water-quality test results for my zone — date + parameters.
5. Last sewerage maintenance schedule for my street.
6. Number of similar complaints pending in my zone beyond SoP.
7. Compensation policy and any compensation due to me.

Rs. 10 IPO enclosed.

Yours faithfully, [Name]

1. Water board CGRF — internal escalation.
2. Municipal Commissioner — write directly.
3. CPGRAMS + MyGov parallel.
4. RTI Day 30 → First Appeal Day 60.
5. For contamination: parallel to State Pollution Control Board.

• MC Mehta v. UoI (SC ongoing) — water-quality monitoring jurisprudence.
• Centre for Public Interest Litigation v. UoI (SC 2018) — Yamuna pollution + water-supply transparency.

• AI RTI Drafter
• Citizen 360 — your civic profile

Last reviewed: 23 April 2026.