LPG Subsidy Not Credited? RTI to the Oil Marketing Company

Part of Pillar 4 — RTI for Money, Schemes & Subsidies.

• Subsidy amount not credited for one or more refills.
• Aadhaar / bank seeding dropped after KYC refresh.
• Dealer says “subsidy released”; bank says “nothing credited”.
• New connection under Ujjwala — first-refill subsidy missing.
• Giving up subsidy: user claims they didn't opt out.

• 30 days since refill delivery; no subsidy credit.
• MyLPG portal shows “subsidy paid” but bank statement disagrees.
• Dealer refuses to share the transaction ID.
• You suspect your LPG-ID was deactivated or merged.

• Connection ledger — refill dates, delivery boy, amount charged.
• Subsidy transaction IDs (UTR) for each refill.
• Aadhaar / bank-account seeding status and log.
• “Giving up subsidy” declaration — if any, when and how.
• Dealer audit entries.
• OMC Area Office grievance log.

• Oil Marketing Company Area Office (IndianOil / BPCL / HPCL) via rtionline.gov.in → Ministry of Petroleum & Natural Gas.
• OMC Headquarters for policy-level questions.
• Ministry of Petroleum & Natural Gas for cross-OMC or deactivation concerns.
• Rs. 10 fee; BPL free.

To,
The Public Information Officer,
[Indian Oil Corporation / Bharat Petroleum / Hindustan Petroleum] — [Area Office] / Ministry of Petroleum & Natural Gas,
[Address]

Subject: Information under Section 6(1) of the RTI Act, 2005, regarding my LPG subsidy.

Sir/Madam,

I, [Name], holder of LPG Consumer Number [17-digit LPG-ID] and connection at [Full Address], submit:

Distributor code and name: ________
Refill dates for which subsidy is in question: ________
Bank account (last 4 digits) for DBTL: ________
Aadhaar seeding status: ________

Please provide:

1. Connection ledger for the last 12 months with refill dates, delivery confirmation, and amount charged.
2. Subsidy release transaction IDs / UTRs for each of the above refills.
3. Aadhaar / bank-account seeding status for my LPG-ID and date of last update.
4. If a "Give-It-Up" / opt-out declaration is on record, date and mode of submission, with certified copy.
5. Audit / inspection entries on record against my distributor during the same period.
6. Grievance-log entries raised by me (if any) via 1906 / MyLPG portal.
7. If subsidy was withheld due to income-limit (Rs. 10 lakh threshold), the data source used.
8. Expected release date for withheld subsidy.
9. Contact of the OMC Area Manager for LPG operations.
10. First Appellate Authority contact.

I enclose Indian Postal Order No. __________ for Rs. 10.
I declare I am an Indian citizen.

Yours faithfully,
[Signature, Date, Place]

1. Connection ledger.
2. Subsidy UTRs.
3. Aadhaar/bank seeding log.
4. Opt-out declaration.
5. Distributor audit entries.
6. Grievance log.
7. Income-limit data source.
8. Release ETA.
9. Area Manager contact.
10. FAA contact.

• Day 0–10 RTI routed to OMC CPIO.
• Day 10–25 Transaction log pulled; arrears often released.
• Day 30 Reply mandatory.
• Day 30+ First Appeal + parallel PCG / CPGRAMS complaint.

• Writing the full Aadhaar number — only seeding status is needed.
• Asking the dealer directly via RTI — dealers are distributors, not public authorities; route through OMC.
• Missing the distributor code.
• Filing only to the Ministry — the OMC Area Office is the operational custodian.

• MyLPG statement screenshot + bank-statement screenshot = strong paired evidence.
• 1906 toll-free grievance should be logged in parallel — the docket number is usable in the RTI.
• For Ujjwala consumers, the first 3-6 refills have a separate accounting track — cite Ujjwala in the RTI.
• Income-threshold cases: Ministry has never notified an enforceable income cap uniformly; ask for the specific notification used.

Q1. Are OMCs public authorities under RTI?
Yes — IOCL, BPCL, HPCL are “bodies owned or controlled” by the government under Section 2(h).

Q2. Can I RTI the dealer?
No — private distributor. But the OMC holds the dealer's audit file.

Q3. What if I opted out but want to opt back in?
The OMC allows re-enrolment; RTI can extract the opt-out record as the basis for reversal.

Q4. Does RTI cover Ujjwala-specific benefits?
Yes — same OMC file, but refer separately to Ujjwala RTI.

LPG subsidy is a direct benefit with a transaction log for every refill. The log tells the full story — RTI simply extracts it.

• RTI for Ujjwala connection
• Pillar 4 — Money & Schemes
• PM-KISAN installment RTI
• File RTI online

• PAHAL / DBTL Scheme Notifications
• Ministry of Petroleum & Natural Gas circulars
• RTI Act, 2005

Last reviewed: 21 April 2026.