Part of Pillar 4 — RTI for Money, Schemes & Subsidies.

• Application rejected citing “duplicate household” or “not BPL”.
• Connection released but stove / deposit not issued.
• First-refill subsidy not credited despite refill taken.
• Ujjwala 2.0 migrant worker application stuck — ration-card alternative not accepted.
• Distributor demanding cash for “free” connection.

• Rejection without written reasoning.
• >60 days since application, no update.
• First-refill subsidy missing 30+ days after delivery.
• Distributor misconduct (cash demands, refusal to install stove).

• Application record in the Ujjwala database.
• SECC-2011 data used for BPL verification (or alternative proof under Ujjwala 2.0).
• Rejection ground, if any, with officer signature.
• Distributor's KYC log.
• Stove + first-refill issue log.
• First-refill subsidy transaction ID.
• Complaint-register entries against the distributor.

• OMC Area Office (IndianOil / BPCL / HPCL) — connection operations.
• Ministry of Petroleum & Natural Gas via rtionline.gov.in — scheme-level.
• District Collectorate if a ration-card / alternative-proof case.
• Rs. 10 fee; BPL free.

To,
The Public Information Officer,
[Indian Oil / Bharat Petroleum / Hindustan Petroleum] — [Area Office] / Ministry of Petroleum & Natural Gas,
[Address]

Subject: Information under Section 6(1) of the RTI Act, 2005, regarding my PMUY Ujjwala application.

Sir/Madam,

I, [Name], w/o [Husband's Name], holder of Ration Card / Aadhaar [masked], resident of [Full Address], submit:

Ujjwala Application Reference No. (17-digit if allotted): ________
Date of application: ________
Distributor: ________
Category (PMUY-1 / PMUY-2 / Migrant): ________

Please provide:

1. Status of my Ujjwala application in the OMC database with date of each stage.
2. Eligibility verification record — SECC-2011 / ration-card / alternative-proof used.
3. If rejected, the ground in writing and the approving officer's name.
4. Distributor's KYC log and delivery confirmation.
5. Certified copy of the stove + first-refill issue register entry for my LPG-ID.
6. First-refill subsidy transaction ID (UTR) and date of credit to my bank.
7. Complaint-register entries (if any) against the distributor during this period.
8. Grievance-log entries raised by me (1906 / MyLPG portal).
9. Expected timeline for release if pending.
10. First Appellate Authority contact.

I enclose Indian Postal Order No. __________ for Rs. 10.
I declare I am an Indian citizen.

Yours faithfully,
[Signature, Date, Place]

1. Application stage-wise status.
2. Eligibility verification record.
3. Rejection ground in writing.
4. Distributor KYC log.
5. Stove + first-refill register.
6. First-refill subsidy UTR.
7. Complaints against distributor.
8. 1906 grievance log.
9. Release ETA.
10. FAA contact.

• Day 0–10 RTI routed.
• Day 10–25 Distributor + OMC records pulled; many rejected applications are reopened.
• Day 30 Reply mandatory.
• Day 30+ First Appeal + district-level escalation.

• Filing only at the Ministry — operational custody is at the OMC Area Office.
• Not citing the application reference / distributor code.
• Asking rhetorical “why rejected” — ask for the eligibility record and the written ground.
• Ignoring the alternative-proof route under Ujjwala 2.0 (ration card + Aadhaar suffices for migrants).

• Aanganwadi / ASHA referrals strengthen the eligibility case; cite if applicable.
• Parallel 1906 / MyLPG grievance generates a docket usable in RTI.
• For distributor misconduct, copy to the District Magistrate — OMCs act fast under DM pressure.
• Photograph of the stove delivery register on delivery day is the cleanest evidence.

Q1. Am I eligible under Ujjwala 2.0?
Women of poor households, migrant families (with self-declaration + Aadhaar), or families excluded from PMUY-1 are eligible — ask for the eligibility mapping.

Q2. Is the stove really free?
Under PMUY-1, Rs. 1600 subsidy covers connection + stove loan; Ujjwala 2.0 extends loan-free stove. Cash demand is a complaint ground.

Q3. What if my ration card is not BPL?
Alternative documents (SECC-2011 data, Aanganwadi referral, migrant self-declaration) are admissible under Ujjwala 2.0.

Q4. Can I track my application online?
pmuy.gov.in has a basic tracker; RTI extracts the backend that the operator sees.

Ujjwala's promise — a clean kitchen — depends on last-mile distribution. RTI makes the distributor accountable and puts the OMC on record for the eligibility check.

• RTI for LPG subsidy
• Pillar 4 — Money & Schemes
• PM-KISAN installment RTI
• File RTI online

• PMUY (Ujjwala) Scheme Guidelines 2016 and Ujjwala 2.0 (2021)
• Ministry of Petroleum & Natural Gas circulars
• RTI Act, 2005

Last reviewed: 21 April 2026.