• Form 19 / Form 31 claim “Under Process” beyond 10 days.
• Claim rejected with reason code like “KYC not complete”, “PAN not verified”, “Aadhaar-UAN mismatch” — without details.
• EPS pension (Form 10D) pending after retirement for months.
• Partial withdrawal disallowed for housing / medical / marriage.
• Transfer-in (Form 13) from previous employer's PF stuck.
• Higher pension option (EPS-95 higher wages) — applications filed in 2023 still pending at many ROs.
• Name / DoB correction rejected with generic reason.

EPFO operates through Regional Offices (ROs), with Sub-Regional Offices (SROs) below them. The authority holding your file is the RO/SRO linked to the establishment where the PF account was maintained, not your current residence.

1. Find your RO at epfindia.gov.in → Contact Us.
2. Large cities have multiple ROs — Delhi North, Delhi South, Bandra (Mumbai), Park Street (Kolkata), etc.
3. Every RO has a CPIO listed on its notice board.

1. Go to rtionline.gov.in.
2. Select Employees' Provident Fund Organisation (EPFO).
3. Choose the specific Regional Office from the dropdown.
4. Paste the sample application.
5. Pay Rs. 10.
6. Save the Registration Number.

CPIO, Employees' Provident Fund Organisation, [Regional Office Name], [Address]

Attach IPO for Rs. 10 in favour of “Accounts Officer, EPFO”. Send by Speed Post.

Every EPFO RO has an RTI window at the public counter. Hand-deliver, pay Rs. 10 in cash, get a dated receipt.

To,
The Central Public Information Officer,
Employees' Provident Fund Organisation,
Regional Office — [RO Name],
[Address]

Subject: Information under Section 6(1) of the Right to Information Act, 2005, regarding my PF / EPS claim.

Sir/Madam,

I, [Full Name], S/o / D/o / W/o [Parent / Spouse's Name], holder of UAN [UAN Number] and PF Account [PF Account No. as it appears in the claim], resident of [Full Address], submit the following request:

Claim Type: [Form 19 / Form 31 / Form 10C / Form 10D / Form 13]
Claim Reference Number: [Claim ID]
Date of claim submission: [DD-MM-YYYY]
Employer: [Establishment Name and Code]
Current status on portal: [As shown on the Member e-Sewa / UMANG app]

Please provide:

1. Current status of my claim and the specific desk / section at the Regional Office holding it.

2. Name, designation, and office phone number of the Section Supervisor / Accounts Officer currently handling the claim.

3. If the claim has been rejected, the exact rejection code, rejection reason recorded, and the provision of the EPF Scheme 1952, EPS 1995, or EDLI 1976, under which rejection was made.

4. Certified copy of the rejection memo or the note sheet of the officer.

5. Date on which payment was released through PFMS, the UTR number, the beneficiary bank IFSC and the last 4 digits of the account credited.

6. If KYC / Aadhaar / PAN / bank-seeding mismatch was the ground, the specific field that did not match and the value on record at EPFO.

7. Estimated date of settlement, if not yet settled.

8. Status of any grievance raised through EPFiGMS portal, with the current disposal stage.

9. Name and contact of the First Appellate Authority at this RO.

10. Number of similar claims settled by this RO in the last 30 days and the average settlement turnaround.

I enclose Indian Postal Order No. __________ dated __________ for Rs. 10 in favour of "Accounts Officer, EPFO".

I declare that I am an Indian citizen.

Yours faithfully,

[Full Name]
[Signature]
[Date] [Place]

1. Current claim status and desk.
2. Section Supervisor's name.
3. Exact rejection code.
4. Note sheet copy.
5. PFMS UTR.
6. KYC mismatch field.
7. Estimated date.
8. EPFiGMS grievance status.
9. FAA name.
10. Average RO turnaround.

• Day 0. RTI filed.
• Day 5–10. RO CPIO routes to the concerned section.
• Day 10–20. In most cases, claim moves to settlement during this window.
• Day 30. Written reply mandatory.
• Day 31+. First Appeal to the FAA (Regional PF Commissioner).
• Day 60+. Second Appeal to Central Information Commission.

Applications filed under the 2022 Supreme Court judgment allowing higher EPS contributions are still in processing at many ROs. An RTI is the only effective tool to know:

• Whether your employer has uploaded wage details.
• Whether EPFO has demanded additional contribution.
• The next step to move the application.

Frame your RTI around the specific stage in the EPFO higher-pension workflow — you will get much faster replies.

• Salary / KYC details of other members are not disclosable under Section 8(1)(j).
• Internal audit reports may be withheld under Section 8(1)(d) if commercial or under (b) if sub-judice.
• But your own file — KYC, claim, settlement — is always disclosable to you.

• Filing at the wrong RO. Your file is at the RO that covers the establishment, not your residence.
• Not quoting the UAN. Required for tracing.
• Filing parallel RTIs at multiple ROs. Pick the right one.
• Using aggressive language. Keep it factual.

Q1. My employer has not filed PF details. Can RTI help?
Yes, but the RTI goes to EPFO, not to the employer. Ask EPFO to confirm the last month of contribution and any default notice issued to the employer.

Q2. Can I file RTI before 10 days from claim submission?
Technically yes. But EPFO may legitimately say the matter is in process. Wait until Day 11–12.

Q3. I got an SMS “Claim settled” but no money. What now?
Question 5 on UTR will extract the transfer reference. With UTR, the bank must explain.

Q4. How long does First Appeal take?
Usually 45 days. If no reply, Second Appeal to CIC.

Q5. Can I request speaking orders from the RO?
Yes — and the CIC in Sunil v. EPFO (CIC/EPFO/A/2024/609271) held that reasons must be recorded in writing for every rejected claim. Cite the order in your appeal.

1. Note your UAN, PF Account, Claim ID, date of submission, employer code.
2. Identify the correct RO.
3. File on rtionline.gov.in under EPFO → [RO].
4. Mark Day 15 and Day 30.

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Last reviewed: 21 April 2026. References verified against EPF Act, 1952, EPS 1995, EDLI 1976, and EPFO service charter.