Differences

This shows you the differences between two versions of the page.

@@ Line 1: / Line 1: @@
+{{htmlmetatags>metatag-keywords=(electricity complaint rti, discom rti, power outage rti, electricity bill correction, sercf rti, ferc rti, billing dispute rti)
+metatag-description=(Electricity bill wrong, meter unresolved, or DISCOM not responding? Use 2026 RTI templates to your DISCOM + State Electricity Regulatory Commission. Templates + case law.)
+metatag-title=(Electricity Complaint RTI 2026 — DISCOM, SERC Templates)}}
+====== Electricity Complaints — RTI to DISCOM + SERC ======
+{{ :og/card-03.png?direct&1200 |Electricity RTI - RTI Wiki}}
+**Every State Electricity Distribution Company (DISCOM) is a public authority under §2(h) of the RTI Act. The Electricity Act 2003 + state SERC Regulations fix Standards of Performance — billing complaints 7 days, meter replacement 15 days, new connection 30 days. State Electricity Regulatory Commission (SERC) supervises. Beyond these standards — file RTI to DISCOM CPIO + parallel complaint to SERC.**
+<WRAP center round info 95%>
+**TL;DR:** Electricity Act 2003 §57 + SERC Regulations fix SoP. **DISCOM must compensate** for SoP breach automatically. **[[https://righttoinformation.wiki/tools/ai-rti-draft-app.html?prefill=I want to file an RTI to my DISCOM. Consumer number: [NUM]. Issue: [BILLING / METER / OUTAGE / NEW CONNECTION]. Date raised: [DATE]. Please draft a polished RTI.|🪄 Draft my DISCOM RTI →]]**
+</WRAP>
+**Reviewed on:** 23 April 2026.
+===== Standards of Performance (SoP) =====
+^ Service ^ SoP timeline ^ Compensation if breached ^
+| Billing complaint | 7 working days | ₹50/day under most state SERCs |
+| Meter replacement (faulty) | 15 days (urban), 30 (rural) | ₹50/day |
+| New connection | 30 days (LT), 60 days (HT) | ₹100/day |
+| Voltage variation | Rectify in 24h | Compensation per state |
+| Outage > 12 hours | Restore within 4 hours of report | Per state SERC |
+===== Sample RTI — to DISCOM CPIO =====
+<code>
+To:
+The Public Information Officer,
+[DISCOM name, e.g., BSES Rajdhani / Tata Power-DDL / Adani Electricity Mumbai / TANGEDCO / KSEB / BESCOM / etc.],
+[Address].
+Subject: RTI — consumer complaint [REF] for connection no. [NUMBER]
+Under the RTI Act, 2005:
+. Date consumer complaint [REF] raised on [DATE] was received at this
+   DISCOM and the dealing JE/SDO/EE.
+. Action taken to date — date of meter test, billing audit, restoration
+   visit, etc.
+. Reason for delay beyond SoP timeline.
+. Compensation due under SERC SoP Regulations [STATE].
+. Last meter reading taken at premises [ADDRESS], with reading + date.
+. Bill correction process status if applicable.
+. Number of similar complaints pending at this DISCOM beyond SoP.
+Rs. 10 IPO enclosed.
+Yours faithfully, [Name]
+</code>
+===== Sample complaint to SERC (parallel) =====
+For SoP breach not resolved by DISCOM, file with **State Electricity Regulatory Commission's Consumer Grievance Redressal Forum (CGRF)** + **Ombudsman**.
+===== Escalation =====
+  - **DISCOM CGRF** — first internal escalation.
+  - **SERC Ombudsman** — second escalation.
+  - **CPGRAMS** parallel.
+  - **RTI** Day 30 → First Appeal Day 60.
+===== Case law =====
+  * **Maharashtra State Electricity Distribution v. MERC (Bombay HC 2024)** — SoP compensation enforceable; auto-credit mandated.
+  * **Subhash Chandra Agarwal v. BSES (CIC 2018)** — DISCOM is public authority under §2(h).
+===== Related =====
+  * [[:tools/ai-rti-draft-app.html|AI RTI Drafter]]
+//Last reviewed: 23 April 2026.// {{tag>rti electricity discom serc cgrf ombudsman citizen-service 2026}}

Was this helpful? — views