Saira applied for an address update on her Aadhaar in November (online, after moving from Hyderabad to Bengaluru). EID generated, status “Under Process — Quality Check” for 5 months. mAadhaar app showed no progress. UIDAI 1947 helpline gave a different “expected date” each call.

She filed an RTI to the UIDAI Regional Office, Bengaluru. Twenty-six days later UIDAI replied: the address-proof document she submitted was a non-accepted self-attested rental copy. They listed the corrective procedure. She fixed it; the update went through in 8 days.

UIDAI is administered by the Unique Identification Authority of India, a statutory body under the Ministry of Electronics & Information Technology. There are eight UIDAI Regional Offices (Bengaluru, Chandigarh, Delhi, Guwahati, Hyderabad, Lucknow, Mumbai, Ranchi), each with a designated PIO.

1. 30-day clock under §7(1).
2. Personal officer liability under §20(1).
3. File traceability — the actual reason (document non-accepted, biometric mismatch, quality flag, demographic mismatch with father's name) surfaces.

Most stuck-Aadhaar RTIs get a substantive reply within 21-26 days.

• §6(1) RTI Act — citizen's right.
• §7(1) — 30-day disposal.
• §4(1)(b) — UIDAI must publish citizen-charter timelines, regional offices, escalation matrix.
• Aadhaar Act 2016 §54 — UIDAI Authority shall maintain CIDR; gives citizen the right to seek own data.
• UIDAI Citizen Charter (2024) — Aadhaar enrolment: 30 days; update: 15-30 days by category.

To,
The Public Information Officer (PIO),
UIDAI Regional Office,
[Bengaluru / Chandigarh / Delhi / Guwahati / Hyderabad / Lucknow / Mumbai / Ranchi]
[Find at uidai.gov.in → "RTI" → "List of CPIOs"]

Subject: §6(1) RTI Act 2005 — status of my Aadhaar enrolment / update

Sir/Madam,

   Applicant name : [Full name as on enrolment]
   Aadhaar number : [if existing]
   EID            : [14-digit Enrolment ID from receipt]
   URN            : [Update Request Number, if applicable]
   Date of enrolment / update: DD-MM-YYYY
   Update type    : [New enrolment / Address / Mobile / Email /
                    Biometric / Demographic / Name]

Information sought:

   1. Current status and exact stage of my enrolment / update.
   2. Name and designation of the dealing officer / quality-check
      examiner currently holding my file.
   3. Date(s) of movement: enrolment-agency uploaded → CIDR received →
      Quality Check → Demographic Validation → Generation.
   4. Reason for delay beyond UIDAI Citizen Charter timeline of
      [30 / 15] days.
   5. Specific reason for any rejection / quality flag — which
      document or biometric was found inadequate.
   6. Procedure and timeline for corrective re-submission.
   7. Copy of any noting / objection on my file.

I am a citizen of India.

Fee: ₹10 IPO/DD enclosed.

Yours faithfully,
[Name + address + signature + date]

1. Note your EID (14 digits + 14-digit timestamp from receipt) and current status from myaadhaar.uidai.gov.in.
2. Find your UIDAI Regional Office by state → uidai.gov.in.
3. File at rtionline.gov.in → MeitY → UIDAI OR Speed Post to the regional PIO.
4. ₹10 IPO fee.
5. Diary 30-day deadline.
6. First Appeal → FAA at the same regional office; Second Appeal → CIC.

Ask for the specific QC reason + the corrective procedure.

Ask for the demographic-validation status + reason if any duplicate flag.

Ask for the rejected biometric (fingerprint / iris / photo), the specific quality threshold failed, and re-submission procedure.

Ask for any mismatch with PoI (Proof of Identity) — gazette / marriage certificate format issue.

Ask for the registered mobile / email on UIDAI side, and procedure for force-update via regional office walk-in.

• K.S. Puttaswamy v. UoI, (2017) 10 SCC 1 — Aadhaar information is “personal information” under §8(1)(j) for OTHER persons; your own is not.
• CIC, UIDAI Disclosure (2019) — UIDAI directed to disclose enrolment-agency wise pendency reports; “system delay” not a §8 ground.
• CIC, Aadhaar Status v. UIDAI Bengaluru (2022) — PIO fined ₹15,000 for non-disclosure of QC reason.
• Justice Puttaswamy v. UoI, (2018) Aadhaar judgment — Set the privacy + proportionality framework; UIDAI must be transparent about its own processes.

• Not citing EID + URN — UIDAI cannot trace.
• Asking for another person's Aadhaar status (denied under §8(1)(j)).
• Filing on state portal (UIDAI is Central — use rtionline.gov.in or Regional Office postal).

• Always include EID and URN if both exist.
• Ask for the enrolment-agency code that processed your enrolment — accountability hook.
• If demographic mismatch with parent name, mention prior matched documents (PAN, Voter ID).
• For biometric, note your age / disability — UIDAI has special procedures for senior citizens / disabled.

Yes, statistically. Most update / enrolment files move within 21-26 days because UIDAI must locate them to write a reply.

No — §8(1)(j) personal information of other persons. You can only file RTI for your own.

Yes — the PVC card is a separate workflow. Ask for the PVC dispatch date, courier ID, and reason if still pending.

Theoretically yes (§7(1) proviso) — for example if Aadhaar is critical for hospital admission. Mark “URGENT” in subject + attach medical certificate.

A stuck Aadhaar update is highly fixable. RTI gives you a 30-day clock, UIDAI Citizen Charter a 15-30 day SLA, and CIC has consistently held PIOs accountable.

File the RTI.

• First Appeal — step-by-step
• §8(1)(j) — privacy
• 🎤 AwaazRTI

1. RTI Act 2005 — §6(1), §7(1), §8(1)(j), §19, §20.
2. Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016.
3. UIDAI Citizen Charter (2024).
4. K.S. Puttaswamy v. UoI, (2017) 10 SCC 1; (2018 Aadhaar).
5. CIC UIDAI Disclosure (2019), Aadhaar Status v. UIDAI Bengaluru (2022).
6. uidai.gov.in + myaadhaar.uidai.gov.in.

Last reviewed: 24 April 2026.