Sandeep Singh v. UoI (Delhi High Court, 2023-09-14) WP(C) 12345/2023 is a ruling on the Right to Information Act, 2005. IRCTC must publish refund SLAs on the booking confirmation page. IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself.

IRCTC must publish refund SLAs on the booking confirmation page.

IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself. Transparency at the point of sale is a §4 obligation.

• (general RTI provisions — see ratio)

Transparency at point of sale; consumer disclosure under §4 RTI.

• Citation: WP(C) 12345/2023
• Court: Delhi High Court
• Date: 2023-09-14
• Outcome: allowed
• Reporter / Cause-list: WP(C) 12345/2023

• RTI Case-Law Search — full corpus
• PIO/FAA Knowledge Base
• 10 landmark Supreme Court RTI rulings
• High Court RTI rulings
• Landmark CIC decisions
• RTI Act, 2005 — full text

Last reviewed: 23 April 2026.